Add a New Client

This guide walks you through adding a new customer to Zettabit.

Before You Begin

Make sure you have:

• The customer’s personal information
• A unique Client ID ready
• A PPPoE username and password for their connection
• At least one MikroTik server configured in your system

Step-by-Step Guide

1. Navigate to Clients

Click Clients in the sidebar navigation.

2. Click Add Client

Click the Add Client button in the top-right corner of the page.

3. Fill in Client Information

Basic Information

Connection Details

4. Save the Client

Click Save to create the client record.

Client ID Best Practices

Choose a consistent naming convention for Client IDs:

• Sequential: ISP-001, ISP-002, ISP-003
• Area-based: DHK-001, CTG-001, SYL-001
• Date-based: 2024-01-001, 2024-01-002

Pick one format and stick with it for easy organization.

PPPoE Credentials

When setting PPPoE credentials:

• Use unique usernames for each client
• Generate strong passwords or use a consistent pattern
• These credentials will be configured on the client’s router

What Happens After Creating a Client?

After saving:

1. The client appears in your client list
2. You can now create a subscription for this client
3. The PPPoE credentials are ready to use (not yet active on the router until subscription is created)

Next Steps

After creating a client, you’ll typically want to:

1. Create a Subscription to assign a package
2. Configure the client’s router with the PPPoE credentials

Troubleshooting

”Client ID already exists”

Each Client ID must be unique. Choose a different ID or check if this client already exists.

”PPPoE Username already exists”

PPPoE usernames must be unique across your entire system. Choose a different username.

”Server not available”

Make sure you have at least one server configured and it’s online. See Add Server.