Subscriptions

Subscriptions link clients to service packages and manage their billing cycle.

What is a Subscription?

A Subscription represents a client’s active service agreement. It defines:

• Which client has the service
• Which package they’re subscribed to
• When it started and when it expires
• Whether it auto-renews

Subscription Lifecycle

Subscriptions go through different states:

Active → Expiring → Expired → (Renewed or Suspended)

Status Definitions

How Subscriptions Work

When you create a subscription:

1. The subscription record is created in Zettabit
2. The client’s PPPoE credentials are configured on the MikroTik server
3. The client can now connect and use their service

When a subscription expires:

1. The subscription status changes to “Expired”
2. Depending on your settings, the client may be:
   • Automatically renewed (if auto-renew is enabled)
   • Disconnected from the network
   • Moved to a limited bandwidth profile

Auto-Renewal

Auto-renewal automatically creates a new subscription when the current one expires:

• Same package and price
• Starts immediately after expiration
• Requires payment (if payment gateway is configured)

You can enable or disable auto-renewal per subscription.

Subscription vs Package

• Package defines what the service is (speed, price, duration)
• Subscription assigns that package to a specific client

Think of packages as products in a catalog, and subscriptions as purchases.

Quick Links

• Create a New Subscription
• Manage Existing Subscriptions