Manage Subscriptions

Learn how to view, filter, and manage existing subscriptions.

Subscription List

The subscription list shows all subscriptions with key information:

Filtering Subscriptions

Use filters to find specific subscriptions:

By Status

• All - Show all subscriptions
• Active - Currently valid
• Expiring - Expires within 7 days
• Expired - Past end date

By Date Range

Filter by start or end date to find:

• Subscriptions starting in a specific period
• Subscriptions expiring soon

By Package

Show only subscriptions for a specific service package.

By Server

Filter by MikroTik server assignment.

Searching

Use the search box to find subscriptions by:

• Client name
• Client ID
• Client phone number

Handling Expiring Subscriptions

Subscriptions marked as “Expiring” need attention:

With Auto-Renewal Enabled

1. Ensure payment will succeed
2. Verify client wants to continue
3. No action needed - will renew automatically

Without Auto-Renewal

1. Contact the client about renewal
2. If they want to continue, manually renew
3. If not, let it expire naturally

Recording Manual/Cash Payments

When a customer pays in cash or via bank transfer at your office, you can record the payment manually:

Step-by-Step Guide

1. Find the subscription in the list
2. Click the action menu (three dots) on the right
3. Select Record Payment
4. Fill in the payment details:
   • Amount - Payment amount received
   • Extend Days - Days to extend (defaults to package validity)
   • Payment Method - e.g., “Cash”, “Bank Transfer”, “bKash (Manual)”
   • Transaction ID - Receipt number or reference (optional)
   • Notes - Any additional notes (optional)
5. Click Save

What Happens

When you record a payment:

• The payment is logged in the system
• The subscription expiry date is extended by the specified days
• If the subscription was expired, it becomes active again
• The client’s internet service is restored (if it was suspended)

Use Cases

• Customer pays cash at your office
• Bank transfer received
• Mobile banking payment outside the app
• Payment collected by field staff

Cancelling a Subscription

To cancel an active subscription:

1. Find the subscription in the list
2. Click the Cancel button
3. Confirm the cancellation

What Happens on Cancellation

• Status changes to “Cancelled”
• PPPoE user is removed from the MikroTik server
• Client is disconnected immediately
• No refund is automatically issued

Changing Subscription Package

To change a client’s package (upgrade/downgrade):

1. Cancel the current subscription
2. Create a new subscription with the new package

Note: There’s no partial refund calculation - handle billing manually.

Subscription Actions

From the action menu (three dots) on each subscription row, you can:

• Record Payment - Log a manual/cash payment
• Edit - Update subscription details (email, phone, auto-renew)
• Suspend - Temporarily disable client’s internet access
• Reactivate - Restore a suspended client’s access
• Delete - Remove the subscription

Bulk Actions

Select multiple subscriptions for bulk operations:

• Export - Download subscription data as CSV
• Send Notification - Send bulk SMS (if configured)

Expiration Notifications

If SMS notifications are configured, clients automatically receive:

• 7 days before - Reminder that subscription is expiring
• 1 day before - Final reminder
• On expiration - Notification that service has ended

Configure these in Notification Settings.

Troubleshooting

”Subscription shows active but client can’t connect”

Check:

1. MikroTik server is online
2. PPPoE user exists on the router
3. Client credentials are correct
4. No IP conflicts

”Auto-renewal failed”

Common causes:

• Payment declined (if payment gateway used)
• Package no longer exists
• Server connection failed

Check the error in subscription details and retry manually.

”Can’t cancel subscription”

Verify you have the subscription:delete permission. Contact your administrator if needed.