Client Details
The client details page provides a comprehensive view of a customer’s information and history.
Accessing Client Details
- Go to Clients
- Click on a client’s name in the list
Information Sections
Basic Information
Displays the client’s personal details:
- Client ID - Your internal reference
- Name - Customer name
- Phone - Contact number
- Email - Email address
- Address - Physical location
- Created - When the record was created
Connection Details
Shows the client’s connection configuration:
- PPPoE Username - Authentication username
- Server - Assigned MikroTik router
- Connection Status - Online/Offline indicator (when available)
Current Subscription
If the client has an active subscription:
- Package Name - The service package
- Status - Active, Expiring, or Expired
- Start Date - When the subscription began
- End Date - When the subscription expires
- Auto-Renew - Whether automatic renewal is enabled
Subscription History
A table showing all past and present subscriptions:
| Column | Description |
|---|---|
| Package | The service package name |
| Status | Subscription status |
| Start Date | When it started |
| End Date | When it ended/expires |
| Amount | Price paid |
Connection Status Indicators
The connection status shows whether the client is currently connected:
| Status | Meaning |
|---|---|
| 🟢 Online | Client is currently connected |
| 🔴 Offline | Client is not connected |
| ⚪ Unknown | Status cannot be determined |
Note: Connection status requires the MikroTik server to be online and accessible.
Available Actions
From the client details page, you can:
- Edit - Modify client information
- Create Subscription - Add a new subscription
- View Subscription - See subscription details
- Delete - Remove the client (if no active subscription)
Quick Stats
The page may display quick statistics:
- Total Subscriptions - Number of subscriptions (past and present)
- Total Revenue - Sum of all subscription payments
- Active Since - How long they’ve been a customer
Deleting a Client
To delete a client:
- Click the Delete button
- Confirm the deletion
Deletion Requirements
You can only delete a client if:
- They have no active subscription
- All past subscriptions are completed
If the client has an active subscription, you must cancel it first.
Troubleshooting
”Connection status unavailable”
This can happen if:
- The MikroTik server is offline
- There’s a network connectivity issue
- The client has never connected
”Unable to delete client”
Check if the client has an active subscription. Active subscriptions must be cancelled before the client can be deleted.