Manage Users

Add and manage team members who can access your Zettabit system.

User Overview

Users are people in your organization who need access to Zettabit. Each user has:

• Email - Login identifier
• Name - Display name
• Role - Determines what they can do
• Status - Active or Inactive

User List

The users page shows all team members:

Adding a New User

1. Navigate to Users

Click Users in the sidebar navigation.

2. Click Add User

Click the Add User button.

3. Fill in User Details

4. Send Invitation

Click Save to create the user. They will receive an email invitation with:

• Login link
• Temporary password
• Instructions to set up their account

User Roles

Roles determine what a user can see and do. Common roles include:

See Roles & Permissions for details.

Editing a User

To modify user information:

1. Find the user in the list
2. Click the Edit button
3. Update fields:
   • Name
   • Email (will require re-verification)
   • Role
4. Click Save

Changing User Role

To change a user’s permissions:

1. Edit the user
2. Select a different role from the dropdown
3. Save changes

Changes take effect immediately on the user’s next action.

Deactivating a User

To revoke access without deleting the user:

1. Edit the user
2. Set status to Inactive
3. Save

Deactivated users:

• Cannot log in
• Are logged out of active sessions
• Retain their data and history
• Can be reactivated later

Reactivating a User

To restore access:

1. Edit the deactivated user
2. Set status to Active
3. Save

The user can now log in again with their existing credentials.

Deleting a User

To permanently remove a user:

1. Click the Delete button
2. Confirm deletion

Before Deleting

Consider if you should deactivate instead. Deletion:

• Removes the user record
• Actions they performed remain in audit logs
• Cannot be undone

Resetting User Password

If a user forgets their password:

1. They can use “Forgot Password” on the login page
2. Or, an admin can:
   • Edit the user
   • Click “Reset Password”
   • New temporary password is sent via email

User Permissions Matrix

What each default role can do:

Best Practices

1. Least privilege - Give users only the access they need
2. Use descriptive roles - Create roles that match job functions
3. Regular review - Periodically audit user access
4. Prompt deactivation - Remove access when employees leave
5. Require 2FA - Encourage or require two-factor authentication

Troubleshooting

”Email already in use”

Each email can only be used once. The user may already exist (check inactive users).

User can’t log in

Check:

• User status is Active
• Email is correct
• Password was reset if needed
• Account not locked due to failed attempts

”Permission denied” for user

The user’s role doesn’t include the required permission. Either:

• Change their role
• Add the permission to their role